Clear terms for your subscription.
You can request a refund within 14 days of a subscription charge if none of the credits granted by that charge have been used.
Requesting a refund
Email hello@taegye.com with your account email and receipt or invoice number. We review credit usage for that specific charge. Partial use, duplicate charges, non-delivery and technical failures receive individual review. Legal consumer rights and the payment provider’s refund decisions remain unaffected.
Failed report generation
The system reserves credits while generating a report and restores them if generation fails, retaining their original expiry date. Restoring a failed request does not extend expired credits. If a request is interrupted, refresh My library after five minutes to recover a stalled reservation. Reopening a completed report does not use additional credits.
Payment refunds
When payments are available, payment refunds will be processed through the payment provider shown on your receipt. Refunded purchases also reverse the corresponding credits from that invoice. A reversal after credits have been used may leave a negative balance that must be resolved before requesting another report.
Expiry and cancellation
Each subscription grant lasts for the current and following monthly billing period. My library lists exact expiry dates. The earliest-expiring credits are spent first; any legacy one-time credits retain no expiry. Cancel renewal in My library to stop the next charge. Cancellation does not shorten paid credit expiry or remove saved reports, and does not automatically request a refund. An unpaid renewal grants no new credits. Contact support to arrange a plan change after your paid term ends.
Annual payments
The full annual fee is paid upfront. Cancelling stops the next yearly renewal; it does not automatically refund unused months. Your remaining paid monthly allowances continue for the rest of the year, each with its own two-month expiry. For a refund approved by support or the payment provider, the corresponding allowances are reversed; a full refund stops future monthly allowances. Requests after 14 days or after any credit use receive individual review. Consumer rights and provider decisions remain unaffected.
Contact
Support: hello@taegye.com